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Night plane to Juba: customer satisfaction in the aid business

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The other night I was on a flight from Frankfurt to Addis, en route to Juba. It was past midnight and I was trapped somewhere between a futile attempt at sleep and a futile attempt to watch a bit of unwatchable in-flight entertainment.

By Alyoscia D'Onofrio 

The other night I was on a flight from Frankfurt to Addis, en route to Juba. It was past midnight and I was trapped somewhere between a futile attempt at sleep and a futile attempt to watch a bit of unwatchable in-flight entertainment.

It was the eighth or ninth announcement, delivered in no less than four languages, which pushed me over the edge.

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